Tech Edge To Finance Rally

Lenny, Bert, and Harry are employees at insurance company AXA. Their efficiency has collectively saved more than 18,000 man-hours a year for the company. Believe it or not, these three ‘employees’ are bots that have been deployed by the insurance company to manage routine tasks while human employees can focus on more analytical issues. Welcome to the new age of financial services. Amidst a global economic slowdown, it fell on finserv companies to ensure an uninterrupted business environment via a rigorous risk management framework. In all of this, the single-most positive feature of the transformation has been the accelerated use of technology. Customer Service is the Buzzword In the renewed world of banking, customer intelligence technology enabled by artificial intelligence (AI), machine learning (ML), or customer data analytics has become the driver for client engagement,...