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If any issues are faced against the NPS regarding services or related matters, a complaint can be filed.
As per the PFRDA regulations, a complaint can be lodged on the Central Grievance Management System. The concerned authority reacts to the grievances registered.
Complaint can be lodged with the CRA. The online procedure involves logging in to the website and clicking on the Grievance Tab (CGMS) and lodging the complaint.
Complaints can also be filled out through a mobile phone app using a password or I-Pin.
Complaints can be filled in offline mode also, by contacting the PoP-SP on the stipulated grievance form (Form G1) who can proceed it further to the CRA.
The offline complaints filled are digitised upon receipt by the CRA, and then the process is started and resolved within 30 days.
If no resolution is given, then the complaints can be escalated as well, including lodging complaints with NPST, the ombudsman, and the securities appellate tribunal.