Complaint Against NPS? Here’s What You Need To Know

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Complaint Against National Pension System (NPS)

If any issues are faced against the NPS regarding services or related matters, a complaint can be filed. 

Complaint Against National Pension System (NPS)

Grievance Mechanism Of NPS

As per the PFRDA regulations, a complaint can be lodged on the Central Grievance Management System. The concerned authority reacts to the grievances registered. 

NPS

How To Lodge A Complaint

Complaint can be lodged with the CRA. The online procedure involves logging in to the website and clicking on the Grievance Tab (CGMS) and lodging the complaint. 

Grievance Addressal

Complaint Through Mobile App

Complaints can also be filled out through a mobile phone app using a password or I-Pin. 

Complaint Through Mobile App

Offline Complaint

Complaints can be filled in offline mode also, by contacting the PoP-SP on the stipulated grievance form (Form G1) who can proceed it further to the CRA.

Offline Complaint

Digitisation Of The Offline Complaints 

The offline complaints filled are digitised upon receipt by the CRA, and then the process is started and resolved within 30 days. 

Digitisation

If There Is No Resolution

If no resolution is given, then the complaints can be escalated as well, including lodging complaints with NPST, the ombudsman, and the securities appellate tribunal. 

If There Is No Resolution

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