Customer Awareness, Tight Insurer Processes, Incentive Structure Keys To Avoid Mis-Selling, Policy Lapses
Vineet Arora, executive director and chief business officer, HDFC Life, talks about how incentives spread out through the policy term versus upfront commissions, along with customer awareness of what they are buying, can reduce policy lapses and early surrender. He also gives the industry perspective on the recent Irdai consultation paper on commission caps

















































