Outlook Money
Buying insurance is a step toward securing a financial future, be it health, life, or even property. For smooth working and grievances, there are different ways through which help can be sought.
1. Insurer’s Grievance Redressal Service: In case one faces any issue related to an insurance claim, the first step is to contact the insurance company’s customer support. The redressal system of a company is dedicated to resolving problems.
If the complaint remains unresolved even after approaching the insurer’s system and the Bima Bharosa portal, one can approach the Insurance Ombudsman. This is an independent authority which was established to mediate disputes between policyholders and insurance companies.
Insurers are obligated to help clear and provide transparent communication regarding policy and claims. If one ever feels misled or mistreated, he/she should not hesitate to seek help.
For a smooth resolution process, one should keep records to maintain copies of all correspondence, including documents and communication trails such as emails, letters, and call logs.