Pension adalats have been in existence since 2017. The Department of Pension & Pensioners’ Welfare (DoP&PW) implemented the initiative to strengthen and fast-track the pension grievances redressal process. So far, 13 pension adalats have been held and around 72 per cent of complaints have been resolved. a written reply by Jitendra Singh, Minister of State in the Ministry of Personnel, Public Grievances and Pensions, on July 31, 2025, in the Rajya Sabha, 25,831 grievances have been received in pension adalats so far, of which 18,481 have been resolved. The last pension adalat was held on June 4, 2025, in which the resolution rate was 78 per cent. In June’s pension adalat, 415 complaints were accepted for hearing, and 325 were resolved immediately.
Pension Adalats And CPENGRAMS Portal: How Effective Have They Been So Far?
There are pension adalats, the CPENGRAMS portal, and other initiatives to redress pension-related grievances. Know how many complaints have been resolved through these initiatives
Pension Adalat
Holding pension adalats aims to resolve pension-related issues on the spot. For fast-track redressal of the grievances, all stakeholders are invited on a common platform so that they can discuss the issue with other stakeholders and offer a resolution to a pensioner then and there. This is to reduce the delays in complaint resolution and provide timely resolution so that the pension can start timely.
The complaints could be of various types, including denial to leave encashment, denial of family pension, pay commission revision pending, among others.
Per the Minister’s reply, in October 2024, the government stipulated pension grievance redressal time to be within 21 days. It issued a circular in this regard, according to which if the redressal takes a longer time, the complainant should be informed about it before the final resolution.
Other Initiatives To Resolve Pension Grievances
The Minister also said that there are other initiatives too, like thematic adalats, monthly review meetings between different ministries, a capacity building programme for officers, and an annual special campaign for resolving complaints, taken by the government.
Centralised Pension Grievance Redress And Monitoring System (CPENGRAMS)
While there is an online portal—Centralised Pension Grievances Redress and Monitoring System (CPENGRAMS)—to raise a complaint, if the complainant does not receive a proper redressal of a grievance, one can always approach the pension adalat.
On the CPENGRAMS portal, one can register the complaint directly, and sometimes, the department can also register on behalf of the complaints received through email, post, or call centre. The department and ministries are all linked in the CPENGRAMS system, and the status of the complaint is updated.
According to another reply by the Minister, a total of 63,310 pension-related complaints were received on the platform in 2025 year-to-date. Of the total, 55,554 complaints have been resolved.
The redressal time has also come down from 35 days to 20 days in July 2025, showing improvement in the redressal process.