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The National Payments Corporation of India (NPCI) has made a significant move by removing the UPI user onboarding limit for WhatsApp Pay, enabling the platform to extend its payment services to its entire user base in India.
WhatsApp Pay can now provide UPI services to its entire user base of over 500 million users in India.
The NPCI has postponed the plan to enforce a 30 per cent limit on the market share of UPI transactions for any single app. This regulation will now take effect from December 2026, which will favour the current players.
To use WhatsApp Pay, users need to connect their bank account to their WhatsApp profile. This requires selecting their bank from a provided list of banks. The subsequent step involves verifying the bank account.
To make a payment, users would need to open a chat with a certain recipient, select the payment option, and then enter the amount. The payment will be made after it is authenticated through the UPI PIN.
Compiled by Syed Muskan