What Is E-Sampada? Know Who Can Register And More

E-Sampada, an integrated digital platform to carry out a series of activities related to allotment and management of central government estate services digitally, was launched in December 2020. The unified portal brought together services which were earlier scattered over various websites and applications. Beginning now, E-Sampada will act as the only window for a central government employee looking to hire residential accommodation, booking a government guest house or making a complaint about a place.

Developed under the Ministry of Housing and Urban Affairs, the portal embodied the government's 'One Nation, One System' vision by merging older platforms such as gpra.nic in, holidayhomes.nic.in, and the m-Awas mobile app into a single interface. This initiative was part of a broader digitisation push aimed at increasing transparency, ensuring accountability, and improving citizen convenience.

Now it is the e-application for all categories of hosts under Estate Management. This included host accommodation need assessment, allotment, and advance possession handing over, which includes even household connection related work order generation, etc., grievance registration and tracking area on e-sampada framework.

What Services Does E-Sampada Offer?

The E-Sampada portal is primarily responsible for the following functions:

Allotment of Government Housing: Eligible central government employees can apply for official residential accommodation through the platform.

Booking of Guest Houses and Holiday Homes: Central and state officials can book guest houses, touring officers' hostels, and holiday homes across India.

Office and Market Space Allocation: Government organisations can request commercial and office space under the central estate.

Digital Documentation and Monitoring: Documents pertaining to applications are filed and monitored digitally.

Grievance Redressal: Users can raise complaints regarding accommodation, services, or estate matters and can even attend virtual hearings.

This centralisation replaces a fragmented system with a more cohesive, accountable, and user-focused digital experience.

Who Can Sign Up for E-Sampada?

The E-Sampada portal is primarily meant for individuals linked to various government bodies. Those who can register include:

1. Central government staff

2. Select state government employees.

3. Workers from public sector undertakings (PSUs)

4. Sitting judges of the Supreme Court and High Courts

5. Members of Parliament

6. Other officials are deemed eligible under official guidelines.

Steps on How to Register on E-Sampada

To get started on the platform:

• Head over to esampada.mohua.gov.in

• Click on the "Register/Login" button.

• Submit your name, job title, email address, and contact information

• Submit government-issued identification for verification.

• Complete the form and wait for clearance.

• Once your registration is approved, you can access your dashboard to book facilities and manage related services.

How to Book Through E-Sampada

Using the portal is straightforward:

• Log in to your registered account

• Choose either "Accommodation" or "Venue Booking"

• Select your preferred city, venue, and dates.

• Submit your booking request.

• Confirm and pay (if required) through the integrated payment system.

What Documents Are Required to Use E-Sampada?

The individual only has to fill in very basic information upon creating the account. To make housing or other services requests, additional documentation is required, and steps will be provided.

• Government-issued ID or service certificate

• Official government email address

• Working mobile number for OTP verification

• Other service-related forms, such as the DE-II form for reservation quarters

Though initial registration on the portal does not involve submission of any documents, verification in all such cases is digitally native when service requests are reached.

How Can Complaints Be Filed Through E-Sampada?

Lodging complaints via the E-Sampada portal is a hassle-free digital process, which was introduced to do away with manual paperwork and bureaucratic follow-ups. Users must:

• Log in with their registered details.

• Now, hit the "Register a Complaint" tab.

• Enter the individual's general information, including contact number, email, and type of complaint.

• Attach supporting documents if available.

• Submit the form online.

• The complaint filed then gets placed in the system and is tracked from the user-end tampered with dashboard.

How To Track E-Sampada Complaint Status?

Users also get live updates through SMS or email after they file a complaint. These updates update users on the progress of their resolution. In addition, a user can know the status of the case by logging into the portal and checking the dashboard for complaint progress.

This mechanism of digital tracking eliminates the requirement for physical follow-ups and provides real-time visibility.

Can virtual hearings be done through E-Sampada?

An open platform for grievance redressal which facilitates online hearings. If a complaint is of a higher magnitude or requires further examination, the individuals involved might be asked to do an online presentation. The hearing process occurs in the portal, allowing non-local users to be a part of the hearings without having to visit government offices.

What is the Resolution Timeline for Complaints?

There is no fixed timeline by which the portal publicly states they will be resolved. For example, e-Samadhan (which is another government digital platform) usually aims for resolution within 30 days. However, the timelines are different for each type of complaint and follow a back-and-forth system with various offices to establish that the process is usually completed much quicker than traditional paper-based systems.