EPFO Nidhi Aapke Nikat Resolves Nearly Half Of EPF Consumer Cases Over Two Years: How To Use It

If you are facing an issue with the employees’ provident fund (EPF) related services, approaching Nidhi Aapke Nikat could be the fastest route to get your issue resolved. According to the Union Labour Minister Mansukh Mandaviya, the Employees’ Provident Fund Organisation (EPFO) has reached its lowest ever level of litigation pendency due to using different measures to improve its service and resolve subscribers’ issues.

EPFO has over seven crore subscribers whose queries range from personal information updation, EPF account transfer to advance or final withdrawal, etc., with a lack of updated IT infrastructure, which has developed a culture of delay in services. While the regulatory body has overhauled its IT infrastructure and is ready to launch certain innovative measures to handle these issues, such as UPI-based EPF withdrawal, a WhatsApp channel to reach out to subscribers and improve accessibility to information, and increasing the auto-settlement limit. If an issue remains unresolved, subscribers can approach Nidhi Aapke Nikat, an initiative of EPFO to provide quick redressal.

What Is Nidhi Aapke Nikat?

Nidhi Aapke Nikat (NAN) is an outreach program of EPFO, started in January 2023. Under this, camps are held every month on the 27th in different districts across the country, and if the 27th is a holiday, then on the next working day. The programme is designed to bring the department closer to stakeholders, including subscribers, pensioners, and employers. Stakeholders can visit any of the camps nearby and meet EPFO officials face-to-face to get their PF account, pension, or EPFO-provided insurance issues resolved.    

According to a report by PTI, the ministry announced that the overall volume of litigation cases had dropped from 31,036 in April 2025 to 27,639 by April 2026. This reduction of 3,397 cases in a single year shows the organisation’s effort to resolve the issues that clear the backlog. And this is where NAN has played a key role.

Under NAN, EPFO proactively identifies pending consumer cases and reaches out to the subscribers to offer faster redressal. This could be the reason that the organisation has been able to reduce the pending matters at consumer courts and other platforms by almost half, from 4,936 in 2024 to 2,646 by March 31, 2026. Reportedly, EPFO put special emphasis on resolving cases that have been pending for over a decade.

As per the report, such cases (more than 10 years old) have reduced from 8,539 to 4,665, indicating a 45.4 per cent reduction. This is expected to have provided relief to retirees and senior citizens who have been caught in legal battles for years.

In addition to this, EPFO also ran national campaigns for industrial disputes where it targeted employer-related matters. These campaigns were conducted during February-March 2026 for pending cases before Central Government Industrial Tribunals (CGITs).

Mainly related to interest payable by employers due to delay in remitting the funds, 353 such matters were disposed of during the campaign, while another 650 cases were slated for speedy resolution.  

How To Approach Nidhi Apke Nikat?

• The Camps are held every month on a fixed date (27th of every month, or on the next working day after the 27th if it’s a holiday) in different districts in different cities.

• The camp venues are usually the local EPFO office or a designated community venue.

• Subscribers can walk into the camp with their Universal Account Number (UAN) and relevant documents. No prior appointment is required for basic grievances. However, if the issue is complex and involves an ongoing legal matter, EPFO often identifies such cases and invites participants in advance.

The camps for the month of May will be held on May 27. Subscribers can get details of the nearby camp from the EPFO website.